Returns & Exchanges
Contact us before returning any item. Eligibility depends on the product category, its condition, and any exclusions shown on the product page.
Men’s and Kids items
For eligible men’s and Kids items, request a return or exchange within 7 calendar days after delivery. This is the deadline to contact us, not the date your return must arrive back with us.
Items must be unworn, unwashed, unaltered, in original resalable condition, and have all original tags attached. Items showing wear, odors, stains, damage, or missing tags are not eligible for a standard return.
Final-sale, exchange-only, store-credit-only, and other product-specific exclusions stated on the product page still apply.
Final-sale items
Women’s merchandise and electronics are final sale. Returns or exchanges for change of mind or fit are not accepted for these categories. Other products marked final sale or no returns are also excluded from standard returns.
If an item arrives damaged or you receive the wrong item, contact us promptly using the instructions below so we can review the issue.
How to request a return or exchange
- Email getflyny718@gmail.com or call/text 347-322-3236 with your order number, item, and reason for the request.
- Wait for approval and return instructions before shipping anything. The return address may differ from the address on the original shipment.
- Follow the mailing deadline and instructions in your approval message. Include your order information and use a tracked return service.
Return requests made after the 7-day window are late. If a late return is approved, a 50% late-return deduction from the value of the returned merchandise applies. Contact us before sending a late return.
Shipping costs and condition checks
Shipping and handling fees are non-refundable. Customers are responsible for return postage and any shipping charges required for an exchange, unless we agree otherwise when reviewing an order issue.
Returns are inspected when received. Items received worn, stained, altered, damaged, or without required tags are not eligible for a standard refund and may be returned to you at your expense.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. The time for funds to appear depends on your bank or payment provider. Contact us with your order number for a refund-status update.
Damaged or incorrect items
Contact us promptly after delivery with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review the issue, and wait for our instructions before returning the item.
For dispatch times, delivery services, and shipping charges, see our Shipping Policy.
